ETZ-TRANSFORMATION SQUAD
Tanzania
• The ETZ-Transformation Squad is a strategic unit driving operational excellence, digital transformation, and sustainable revenue growth within the bank. By streamlining processes, automating operations, and enhancing customer experience, the squad has significantly improved efficiency while reducing costs and operational risks.
• Through targeted initiatives such as process digitization, biometric onboarding, product optimization, and system enhancements, the squad has delivered measurable impact including reduced turnaround times, substantial cost savings, increased fees and commissions, and strong CASA growth.
• Overall, the squad plays a critical role in positioning the bank for long-term competitiveness by embedding innovation, improving service delivery, and strengthening compliance across the organization.
