Leaderboard
Live weighted ranking — Staff votes 2/3 · MD/GTO votes 1/3.
Total Initiatives
71
All categories
Total Votes
500
By all staff
Leading Country
Burkina Faso
By weighted score
Countries Active
19
of 27 affiliates
All Initiatives · Ranked by Weighted Score
71 total submissions
| # | Initiative | Category | Affiliate | Squad | Score | |
|---|---|---|---|---|---|---|
| 1 |
EBF SQUAD TEAM
Le Squad EBF s’est établi comme un véritable modèle de trans...
|
Most Vibrant Squad | 🇧🇫 Burkina Faso | Burkina Faso Digital Squad | 81.9% | Vote |
| 2 |
Digital Account Opening
Reduced account opening time from 24–48 hours to 7–10 minute...
|
Innovation Squad | 🇰🇪 Kenya | KENYA SQUAD | 66.6% | Vote |
| 3 |
Account Reactivation
Enabled instant account reactivation, driving billions in de...
|
Best Growth Impact | 🇳🇬 Nigeria | Nigeria Digital Squad | 54.1% | Vote |
| 4 |
Transformation leader
Reduced onboarding time by 80% (AOP & account form CI)
|
Squad Hero | 🇨🇮 Côte d'Ivoire | Côte d'Ivoire Digital Squad | 50.8% | Vote |
| 5 |
Consumer Credit Process Optimisation (Less than 10 000 KLCY through Credit Factory)
TAT reduced from an average of 6days to 3days (50% improveme...
|
Best CX/EX Impact | 🇨🇲 Cameroon | Cameroon Digital Squad | 50.0% | Vote |
| 6 |
Optimization of FRGS & Card Fee Recovery and Client Data Reliability
A structured audit and automation initiative capable of reco...
|
Best Growth Impact | 🇧🇫 Burkina Faso | Burkina Faso Digital Squad | 31.1% | Vote |
| 7 |
New Transfer Order Form
Temps de remplissage client réduit de 30 minutes à environ 5...
|
Best CX/EX Impact | 🇧🇫 Burkina Faso | Burkina Faso Digital Squad | 17.7% | Vote |
| 8 |
ECOFLOW
For 2025, eliminating 7–10 emails per delayed transaction co...
|
Best CX/EX Impact | 🇫🇷 FR | France Squad | 16.4% | Vote |
| 9 |
SQUAD HERO
Accélération notable des délais opérationnels, grâce à des s...
|
Squad Hero | 🇧🇫 Burkina Faso | Burkina Faso Digital Squad | 16.3% | Vote |
| 10 |
Automation of AC Number Generation and Regulatory Reporting
-100% of AC numbers are now generated automatically, with ze...
|
Innovation Squad | 🇧🇫 Burkina Faso | Burkina Faso Digital Squad | 15.3% | Vote |
| 11 |
Account Opening SLA Transformation
The initiative significantly accelerated operational efficie...
|
Best Growth Impact | 🇳🇬 Nigeria | SERVICE MANAGEMENT SQUAD | 11.5% | Vote |
| 12 |
Automation of Case creation in the CRM upon receipt of investigation SWIFTs
Automation of CRM case creation for SWIFT investigation mess...
|
Innovation Squad | 🇫🇷 FR | France Squad | 10.8% | Vote |
| 13 |
Squad Hero
Nelly consistently drove high-impact outcomes throughout the...
|
Squad Hero | 🇰🇪 Kenya | KENYA SQUAD | 10.0% | Vote |
| 14 |
ESN Squad Transformation
Removed operational barriers, digitized appointments and mod...
|
Most Vibrant Squad | 🇸🇳 Senegal | Senegal Digital Squad | 7.4% | Vote |
| 15 |
Dispute Management Squad
The Squad embedded a strong agile culture, consistently deli...
|
Most Vibrant Squad | 🇳🇬 Nigeria | Nigeria Digital Squad | 5.3% | Vote |
| 16 | International Transfer TAT Reduction & Speed Optimization Win | Best CX/EX Impact | 🇳🇬 Nigeria | SERVICE MANAGEMENT SQUAD | 5.0% | Vote |
| 17 |
Outstanding Agile Squad Transformation leader
Reduction of 10 days in loan processing time by avoiding bac...
|
Squad Hero | 🇫🇷 FR | France Squad | 4.6% | Vote |
| 18 |
Outstanding Squad Leader
Drove the digital adoption rate from 14.3% to 45.43%
|
Squad Hero | 🇳🇬 Nigeria | SERVICE MANAGEMENT SQUAD | 4.2% | Vote |
| 19 |
Optimisation du processus de credit PP
TAT 28 days → 4 days ·
|
Best CX/EX Impact | 🇨🇩 CD | DR Congo Digital Squad | 3.6% | Vote |
| 20 |
Ecobank Cameroon Transformation Squad
The Transformation Squad has introduced a new ways of approa...
|
Most Vibrant Squad | 🇨🇲 Cameroon | Cameroon Digital Squad | 3.2% | Vote |
| 21 |
Outstanding Credit Process Automation Developer — 2026
Reduced credit processing TAT from 28 days to 4 days (‑85%),...
|
Squad Hero | 🇨🇩 CD | DR Congo Digital Squad | 2.9% | Vote |
| 22 |
Digital banking and mobile money
It has increase the digital adoption rate
|
Best Growth Impact | 🇲🇼 Malawi | Malawi Digital Squad | 2.5% | Vote |
| 23 |
A focused and impactful transformation leader.
Reduced delivery time by 50%.
|
Squad Hero | 🇧🇮 BI | Burundi Digital Squad | 2.1% | Vote |
| 24 |
EMW
We delivered Swift account opening and boosted digital adopt...
|
Most Vibrant Squad | 🇲🇼 Malawi | Malawi Digital Squad | 2.1% | Vote |
| 25 |
Outstanding SQUAD coordinator
We went from multiple half-ideas to an average 2 ready-to-im...
|
Squad Hero | 🇷🇼 Rwanda | Rwanda Digital Squad | 2.1% | Vote |
| 26 |
ZERO-FRICTION ACCOUNT OPENING: SHORTENING OF ACCOUNT OPENING FORMS
Before (9 forms = 17 pages) After (1 form = 3 pages)
|
Best CX/EX Impact | 🇷🇼 Rwanda | Rwanda Digital Squad | 1.8% | Vote |
| 27 |
Squad mobilizer.
Reduced account opening time
|
Squad Hero | 🇬🇲 Gambia | Gambia Digital Squad | 1.7% | Vote |
| 28 |
Agile Transformation Leader
Réduction des déplacements des clients en agences tout en au...
|
Squad Hero | 🇸🇳 Senegal | Senegal Digital Squad | 1.7% | Vote |
| 29 |
Credit Allocation Optimization.
Reduced credit processing time by 59%.
|
Best CX/EX Impact | 🇧🇮 BI | Burundi Digital Squad | 1.4% | Vote |
| 30 |
Smart Dispute Resolution & Digital Deflection Initiative
o 40% reduction in dispute resolution SLA (from 5 days to 3...
|
Innovation Squad | 🇳🇬 Nigeria | Nigeria Digital Squad | 1.3% | Vote |
| 31 |
Squad Hero
Supported the deployment of key squad initiatives, including...
|
Squad Hero | 🇺🇬 Uganda | EUG SQUAD | 1.3% | Vote |
| 32 |
MONITORING DES PERFORMANCES DES COMMERCIAUX PAR UNE PLATEFORME NUMERIQUE
Amélioration de la performance des commerciaux d'un monitori...
|
Innovation Squad | 🇹🇬 Togo | Group | 1.3% | Vote |
| 33 |
Digital Business Card — Ecobank Staff Digital Identity Platform
Printing costs eliminated. Contacts shared instantly with no...
|
Innovation Squad | 🇸🇳 Senegal | Senegal Digital Squad | 1.3% | Vote |
| 34 |
Ecobank Digital Credit Simulator - AI-Powered Loan Self-Service Tool
-30% reduction in branch visits for loan inquiries
-Loan ap...
|
Innovation Squad | 🇸🇳 Senegal | Senegal Digital Squad | 1.0% | Vote |
| 35 |
3-Day Dispute Resolution Turnaround Initiative
5 days vs 3 days
|
Best CX/EX Impact | 🇳🇬 Nigeria | Nigeria Digital Squad | 0.9% | Vote |
| 36 |
Simplification of account opening process.
From 150 minutes to 60 minutes.
|
Best CX/EX Impact | 🇬🇲 Gambia | Gambia Digital Squad | 0.9% | Vote |
| 37 |
Consumer Loan Processing
- Before: around 5 loans per week. After 15 to 20 loans pro...
|
Best CX/EX Impact | 🇲🇼 Malawi | Malawi Digital Squad | 0.9% | Vote |
| 38 |
Dispute Experience Optimization for Customer Retention
Customer Retention & Digital Channel Adoption
|
Best Growth Impact | 🇳🇬 Nigeria | Nigeria Digital Squad | 0.8% | Vote |
| 39 |
Leader exceptionnel
Accélerer le projet de 40%
|
Squad Hero | 🇨🇬 Congo | Congo Digital Squad | 0.8% | Vote |
| 40 |
DIGITAL LENDING
New loans booked and fees
|
Innovation Squad | 🇰🇪 Kenya | KENYA SQUAD | 0.6% | Vote |
| 41 |
OPTIMIZATION OF THE PERSONAL ACCOUNT OPENING PROCESS – TOWARDS A SIMPLIFIED AND DIGITALIZED PROCESS
AO time reduced: 3h17 → 1h30 (-54%), 100% elimination of man...
|
Innovation Squad | 🇨🇲 Cameroon | Cameroon Digital Squad | 0.6% | Vote |
| 42 |
Kiosque Libre Service
Projet en pilote:
Projection Année 1
8760 cartes délivrées...
|
Innovation Squad | 🇨🇮 Côte d'Ivoire | Côte d'Ivoire Digital Squad | 0.6% | Vote |
| 43 |
Branch Queue Management System (QMS) Rollout
In‑branch CX score rose from 77% to 88%.
|
Best CX/EX Impact | 🇿🇼 Zimbabwe | Zimbabwe Squad | 0.5% | Vote |
| 44 |
DORMANT ACCOUNT REACTIVATION
from 4 to 5h on average to 35 to 40 mins max
|
Best CX/EX Impact | 🇬🇦 Gabon | Gabon Digital Squad | 0.5% | Vote |
| 45 |
ACCOUNT FORM CI (Digitalisation des formulaires d'ouverture de compte)
120 mins vs 10 mins
|
Best CX/EX Impact | 🇨🇮 Côte d'Ivoire | Côte d'Ivoire Digital Squad | 0.5% | Vote |
| 46 |
Agile Cordinator
Coordinated various activities for different Squads
|
Squad Hero | 🇿🇼 Zimbabwe | Zimbabwe Squad | 0.4% | Vote |
| 47 |
ETZ-Transformation Squad Leader 2025
Organizing and leading the ETZ squad Team
|
Squad Hero | 🇹🇿 Tanzania | ETZ-TRANSFORMATION SQUAD | 0.4% | Vote |
| 48 |
Outstanding agile transformation leader 2026
KYC completeness: 100% (vs. <70% previously
|
Squad Hero | 🇫🇷 FR | France Squad | 0.4% | Vote |
| 49 |
Outstanding Agile Performer
(i) Reactivation TAT reduced from 5 days to ~10 minutes (STP...
|
Squad Hero | 🇳🇬 Nigeria | Nigeria Digital Squad | 0.4% | Vote |
| 50 |
Automated Zimswitch Transactions for Real‑Time Merchant Settlements
Settlement Time Reduced by Over 99% - From T+4 working days...
|
Innovation Squad | 🇿🇼 Zimbabwe | Zimbabwe Squad | 0.3% | Vote |
| 51 |
Account opening
Reduce account opening time by 70%
Cut opening cost by 40%...
|
Innovation Squad | 🇲🇼 Malawi | Malawi Digital Squad | 0.3% | Vote |
| 52 |
Outstanding Squad Member in CESA
Coordinated initial Squad sessions in CESA region and assist...
|
Squad Hero | 🇿🇼 Zimbabwe | Zimbabwe Squad | 0.0% | Vote |
| 53 |
Outstanding Agile - Transformation leader
Reduce account onboarding on account opening form 165 to 65m...
|
Squad Hero | 🇬🇲 Gambia | Gambia Digital Squad | 0.0% | Vote |
| 54 |
Hero
5min from 48 hours
|
Squad Hero | 🇲🇼 Malawi | Malawi Digital Squad | 0.0% | Vote |
| 55 |
Liness
1-10
|
Best CX/EX Impact | 🇲🇼 Malawi | Malawi Digital Squad | 0.0% | Vote |
| 56 |
MODULE DE DEPOT CASH , RETRAIT CHEQUE AU GABs ET REMISE CHEQUE
Avant : 1h pour les dépôts et le retrait et après : 1 minute
|
Best CX/EX Impact | 🇸🇳 Senegal | Senegal Digital Squad | 0.0% | Vote |
| 57 |
IT Exceptionnel
conception de l'application
|
Squad Hero | 🇨🇬 Congo | Congo Digital Squad | 0.0% | Vote |
| 58 |
SQUAD ECG
réduction du temps d'attente de 50%
|
Innovation Squad | 🇨🇬 Congo | Congo Digital Squad | 0.0% | Vote |
| 59 |
Optimisation du processus d'ouverture de compte
N/A
|
Best CX/EX Impact | 🇨🇬 Congo | Congo Digital Squad | 0.0% | Vote |
| 60 |
Outstanding leader
Reduced on boarding time by 41%
|
Squad Hero | 🇷🇼 Rwanda | Rwanda Digital Squad | 0.0% | Vote |
| 61 |
Real-Time Branch Broadcast System (RTBBS)
The solution delivers major operational and service improvem...
|
Innovation Squad | 🇹🇿 Tanzania | ETZ-TRANSFORMATION SQUAD | 0.0% | Vote |
| 62 |
Digitizing KYC Documents on a controlled SharePoint.
The new digital KYC process cut retrieval time from hours to...
|
Innovation Squad | 🇺🇬 Uganda | EUG SQUAD | 0.0% | Vote |
| 63 |
Streamlining of Account Opening forms (Business and Individual forms)
Cost reduction on printing and archiving the forms
|
Best CX/EX Impact | 🇹🇿 Tanzania | ETZ-TRANSFORMATION SQUAD | 0.0% | Vote |
| 64 |
Digital Adoption at the Branches
Digital adoption increased significantly from 14.3% (August...
|
Best CX/EX Impact | 🇳🇬 Nigeria | SERVICE MANAGEMENT SQUAD | 0.0% | Vote |
| 65 |
Account Opening Re‑Engineered
Reduction of SLA from 24-48 minutes to 30 minutes for consum...
|
Innovation Squad | 🇰🇪 Kenya | KENYA SQUAD | 0.0% | Vote |
| 66 |
Outstanding Transformation Leader 2025
Key role in transformation that reduced account opening turn...
|
Squad Hero | 🇨🇲 Cameroon | Cameroon Digital Squad | 0.0% | Vote |
| 67 |
Transaction Status Query Between BankCollect and Mobile App Billers
Mobile app bill payment transactions could not cross beyond...
|
Innovation Squad | 🇬🇭 Ghana | Ghana Squad | 0.0% | Vote |
| 68 |
ACH STP Fulfilment Rate
At the start of the project, ACH transaction fulfilment rate...
|
Innovation Squad | 🇬🇭 Ghana | Ghana Squad | 0.0% | Vote |
| 69 |
Online Appointment Booking System - Microsoft Bookings Integration
Reduction in unplanned walk-in traffic at branches, improved...
|
Innovation Squad | 🇸🇳 Senegal | Senegal Digital Squad | 0.0% | Vote |
| 70 |
Unified Back-End Integration for Affiliate Operations
55% reduction in average resolution time: Before 216hrs -->...
|
Best CX/EX Impact | 🇬🇭 Ghana | Ghana Squad | 0.0% | Vote |
| 71 |
EMPLOYEE ONBOARDING PLATFORM
Reduced onboarding time by over 40%, improved HR efficiency,...
|
Innovation Squad | 🇰🇪 Kenya | KENYA SQUAD | 0.0% | Vote |