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Explore initiatives from all 27 affiliates.
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Squad Hero
Individual Excellence
22 entries
Innovation Squad
AI & Automation
20 entries
Best CX/EX
CX & EX Excellence
19 entries
Best Growth
Revenue & Growth
5 entries
Most Vibrant
Culture & Spirit
5 entries
Showing 25–48
of 71
initiatives
Page 2 of 3
ZERO-FRICTION ACCOUNT OPENING: SHORTENING OF ACCOUNT OPENING FORMS
This new form is also in the local language (Kinyarwanda) and fully complies with internal policies (Affiliate & Group), and local regulations.
Before (9 forms = 17 pages) After (1 form = 3 pages)
Rwanda Digital Squad
Rwanda
Voting Closed
Squad mobilizer.
Reduced account opening time
Gambia Digital Squad
Gambia
Voting Closed
Ecobank Digital Credit Simulator - AI-Powered Loan Self-Service Tool
Covers two segments (Individual & SME) with multiple loan types. Fully integrated into the Ecobank website with consistent branding and a WhatsApp chatbot entry point for customers needing human assistance mid-journey.
-30% reduction in branch visits for loan inquiries
-Loan application starts increased online
-Time-to-quote reduced from 48h to under 2 minutes
-Significant drop in advisor workload on routine simulations
Senegal Digital Squad
Senegal
Voting Closed
Squad Hero
Supported the deployment of key squad initiatives, including reduction of dormant‑account reactivation time by 83% (from 60 minutes to 10). Digitized KYC documents on SharePoint, cutting information‑retrieval time by 100%.
EUG SQUAD
Uganda
Voting Closed
Ecobank Cameroon Transformation Squad
ECM quick wins delivered visible improvements in customer experience, operational efficiency and internal coordination, while also demonstrating the Squad’s ability to move from ideas to execution.
The Transformation Squad has introduced a new ways of approaching same longstanding challenges, inspiring innovative out of the box thinking and delivering solutions whose impact will shape future banking practices and drive meaningful progress.
Cameroon Digital Squad
Cameroon
Voting Closed
Transformation leader
Reduced onboarding time by 80% (AOP & account form CI)
Côte d'Ivoire Digital Squad
Côte d'Ivoire
Voting Closed
Digital banking and mobile money
Encouraging tellers to accept Airtel money deposits and usage of online platforms,, instead of visiting the bank physically
It has increase the digital adoption rate
Malawi Digital Squad
Malawi
Voting Closed
Credit Allocation Optimization.
Reduced credit processing time by 59%.
Burundi Digital Squad
BI
Voting Closed
Kiosque Libre Service
Projet en pilote:
Projection Année 1
8760 cartes délivrées aux clients
Revenus net 70M XOF
Côte d'Ivoire Digital Squad
Côte d'Ivoire
Voting Closed
Consumer Loan Processing
- Before: around 5 loans per week. After 15 to 20 loans processed per week week
Malawi Digital Squad
Malawi
Voting Closed
DIGITAL LENDING
The project enables instant eligibility checks, digital loan disbursement, real‑time repayment monitoring, payment alerts, and integration with external data sources for accurate scoring
New loans booked and fees
KENYA SQUAD
Kenya
Voting Closed
Leader exceptionnel
Respect des délais et rendez-vous
Accélerer le projet de 40%
Congo Digital Squad
Congo
Voting Closed
OPTIMIZATION OF THE PERSONAL ACCOUNT OPENING PROCESS – TOWARDS A SIMPLIFIED AND DIGITALIZED PROCESS
No more Error on issuing Bank Identification number as it is automatic (On click)
Reduction in operational errors (automation-driven)
Faster onboarding - more customers can be served daily
AO time reduced: 3h17 → 1h30 (-54%), 100% elimination of manual forms for customer, 42% reduction in printing costs, Friction time reduced: 2h38 → 1h11 (-55%), Reduction of 151 fields to 87 fields to fill, Fewer steps: 11 to 7 in the process chain.
Cameroon Digital Squad
Cameroon
Voting Closed
EMW
Customer satisfaction has also been improved
We delivered Swift account opening and boosted digital adoption
Malawi Digital Squad
Malawi
Voting Closed
3-Day Dispute Resolution Turnaround Initiative
5 days vs 3 days
Nigeria Digital Squad
Nigeria
Voting Closed
Simplification of account opening process.
From 150 minutes to 60 minutes.
Gambia Digital Squad
Gambia
Voting Closed
Consumer Credit Process Optimisation (Less than 10 000 KLCY through Credit Factory)
This process has efficiently eliminated the pain point at all levels from Client to RMs, RM supervisors and O&T and Credit Teams giving Real time information and enforcing accountability
TAT reduced from an average of 6days to 3days (50% improvement)Improvement in loans disbursed in 2025 before deployement and after deployment within SLA of 72 hours: 10% to 60%. - Moving from an average of 165 files/month to 330/month (About 100% of increase) loan file processed after deployment
Cameroon Digital Squad
Cameroon
Voting Closed
Outstanding Agile Performer
Temitope played a key role in transitioning the Bank from manual processes to fast, automated, customer-centric service delivery through AV decoupling and full STP, spanning design, implementation, and pilot execution.
(i) Reactivation TAT reduced from 5 days to ~10 minutes (STP) and ~30 minutes in-branch; (ii) ₦27.6bn deposit growth and ₦215.8bn inflows (YTD 2025); (iii) 47% of reactivated customers actively transacting; (iv) ₦8.5m cost savings achieved on pilot phase
Nigeria Digital Squad
Nigeria
Voting Closed
ACCOUNT FORM CI (Digitalisation des formulaires d'ouverture de compte)
120 mins vs 10 mins
Côte d'Ivoire Digital Squad
Côte d'Ivoire
Voting Closed
Automated Zimswitch Transactions for Real‑Time Merchant Settlements
This project was not just an automation exercise which was done by the Squad, it represents a strategic transformation of how the bank can efficiently handles regulated payment settlements in a complex and volatile environment.
Settlement Time Reduced by Over 99% - From T+4 working days to under 30 minutes
100% Elimination of Manual Processing - No manual uploads of files exceeding 2,000 entries
Operational Efficiency & Cost Savings - Staff time previously spent on manual settlement processing has been redeployed to higher‑value tasks
Zimbabwe Squad
Zimbabwe
Voting Closed
Outstanding agile transformation leader 2026
KYC completeness: 100% (vs. <70% previously
France Squad
FR
Voting Closed
Branch Queue Management System (QMS) Rollout
The QMS rollout eliminated long queues, boosted branch CX from 77% to 88%, and earned viral customer praise for the improved experience
In‑branch CX score rose from 77% to 88%.
Zimbabwe Squad
Zimbabwe
Voting Closed
Agile Cordinator
Maureen always goes the extra mile
Coordinated various activities for different Squads
Zimbabwe Squad
Zimbabwe
Voting Closed
Dispute Experience Optimization for Customer Retention
The Squad improved dispute resolution timelines and actively promoted the Rafiki channel as a preferred support platform, reducing friction in post-transaction experiences and strengthening customer trust.
Customer Retention & Digital Channel Adoption
Nigeria Digital Squad
Nigeria
Voting Closed
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