Reduced account opening time from 24–48 hours to 7–10 minutes. Over 3,000+ digital accounts opened (Jan–date). Generated approximately KES 59M in deposits. Enabled instant account activation and seamless onboarding on the mobile app. Enhanced customer experience with the ability to open multi-currency accounts digitally. Improved sales tracking and performance visibility through enhanced reporting using sales codes.

-100% of AC numbers are now generated automatically, with zero errors and full regulatory compliance. -Transfer processing time has been reduced by more than 80%, enabling branches to finalize cases immediately. -Complete elimination of operational dependency — no more delays caused by reliance on a single individual. -Drastic reduction in FC sequence errors, which were previously frequent. -Full automation of the monthly report to the Central Bank, eliminating delays and manual corrections.

Automation of CRM case creation for SWIFT investigation messages reduces staff processing time by 2 hours per day. This efficiency gain minimizes manual errors, allows focus on higher-value tasks, ensures 100% adoption, and improves responsiveness

o 40% reduction in dispute resolution SLA (from 5 days to 3 days) o Rafiki channel adoption increased from 7% to 9% within 6 months o Reduced social media escalations and improved response efficiency o Improved staff productivity through faster case handling

Printing costs eliminated. Contacts shared instantly with no risk of loss. Faster post-meeting follow-up and stronger professional visibility for staff across all client interactions.

Amélioration de la performance des commerciaux d'un monitoring ciblé

-30% reduction in branch visits for loan inquiries -Loan application starts increased online -Time-to-quote reduced from 48h to under 2 minutes -Significant drop in advisor workload on routine simulations

Projet en pilote: Projection Année 1 8760 cartes délivrées aux clients Revenus net 70M XOF

New loans booked and fees

AO time reduced: 3h17 → 1h30 (-54%), 100% elimination of manual forms for customer, 42% reduction in printing costs, Friction time reduced: 2h38 → 1h11 (-55%), Reduction of 151 fields to 87 fields to fill, Fewer steps: 11 to 7 in the process chain.

Settlement Time Reduced by Over 99% - From T+4 working days to under 30 minutes 100% Elimination of Manual Processing - No manual uploads of files exceeding 2,000 entries Operational Efficiency & Cost Savings - Staff time previously spent on manual settlement processing has been redeployed to higher‑value tasks

Reduce account opening time by 70% Cut opening cost by 40% reduction in cost of stationary on paperwork

Reduction of SLA from 24-48 minutes to 30 minutes for consumer and 7 days to 3 days for commercial and corporate customers best scenario

Mobile app bill payment transactions could not cross beyond 91% success rate. With the deployment of the TSQ between BankCollect and Mobile App billers, we are now having a weekly bill payment success rate of 97%, with occasional weekly peaks of 99%!

At the start of the project, ACH transaction fulfilment rate 85.82%, with constant work and refinement of the script, we moved to 91% and then 94/95%, the next installment of the fix/refinement is anticipated to bring fulfilment rate to 98%!

The new digital KYC process cut retrieval time from hours to under 5 minutes, eliminated document‑loss incidents, and improved audit and compliance turnaround by over 50% through faster access, standardized filing, and secure storage.

The solution delivers major operational and service improvements: FX rate distribution drops from hours to real time, cutting manual email effort by 60–80% and reducing the risk of outdated rates by over 90%. Teller processing becomes faster with instant access to accurate rates, while transaction errors, reversals, and customer complaints decrease significantly. Campaign rollout time shifts from days or weeks to immediate deployment, with logistics and physical distribution costs reduced by 70–90%. Centralized control improves audit readiness, reduces operational overhead, and minimizes rework costs. The platform achieved 100% adoption across branch TVs, increasing staff usage due to easy access and real‑time visibility, while boosting engagement with marketing and campaign content across all branches.

réduction du temps d'attente de 50%

Reduction in unplanned walk-in traffic at branches, improved advisor time management through structured scheduling, increase in the number of recorded client meetings and a measurable improvement in customer satisfaction linked to reduced waiting times.

Reduced onboarding time by over 40%, improved HR efficiency, and increased employee engagement. Achieved faster document processing, better compliance tracking, and smoother first-day readiness.