-Full automation of AC number generation, eliminating errors, reducing processing times, and enabling all branches to handle files without human dependency. -Deployment of FT exception alerts, enhancing proactive detection and operational compliance. -Significant acceleration of operational timelines, driven by simpler, faster, and regulation‑aligned solutions.

Respect des délais et rendez-vous

Rachel Mbise stands out for turning strategy into measurable impact across efficiency, cost, and customer experience. She drives collaboration, accountability, and innovation to deliver sustainable value.

Temitope played a key role in transitioning the Bank from manual processes to fast, automated, customer-centric service delivery through AV decoupling and full STP, spanning design, implementation, and pilot execution.

Maureen always goes the extra mile

This individual has consistently demonstrated outstanding leadership capabilities.

He is always willing to help in other areas of the operations in the bank

Simplifies the experience for personal clients, who no longer need to fill multiple forms manually at account opening. This laid the foundation for the digital solution later integrated into an internal platform (KYC Connect) by another Squad team member

Increased number of accounts opened per day/week

He went the extra mile in coordinating the squad activities across CESA