The solution delivers a seamless, fast, and fully automated onboarding experience, allowing customers to open and activate accounts within minutes without visiting a branch, significantly improving scalability and service delivery.

Autonomie client accrue : plus besoin d’un agent pour comprendre ou remplir le formulaire

-Full automation of AC number generation, eliminating errors, reducing processing times, and enabling all branches to handle files without human dependency. -Deployment of FT exception alerts, enhancing proactive detection and operational compliance. -Significant acceleration of operational timelines, driven by simpler, faster, and regulation‑aligned solutions.

The initiative aims to recover recurring revenue losses by identifying and correcting anomalies in FRGS and card fee deductions. It relies on two key pillars. First, an automated tool calculates theoretical fees per client based on account class, account type, tariff conditions, and products held, then compares them with actual fees deducted to detect unbilled or under‑charged clients. Systematic corrections secure monthly revenue. Second, a full review of account class segmentation ensures accurate client classification and proper tariff application, strengthening future income streams. The automated tool consolidates client IDs, segments, expected fees, and billing periodicity, becoming the reference model for accurate and sustainable fee billing.

POC included all stakeholders (Compliance, Cash OPS, CX, RMs) to test real scenarios. Manual emails were replaced by automated tickets and notifications, centralizing documents, saving time, increasing transparency, and improving client trust.

The solution ensures real-time case creation, reduces manual errors, improves staff efficiency, and provides full traceability. Automated reports verify completeness, making the process reliable, scalable, and easy for other affiliates to implement

Executed a structured SLA transformation program focused on reducing backlog, improving processing speed, and driving digital adoption.

This initiative delivered a complete turnaround of the international transfer journey by fixing digital failures, simplifying documentation, streamlining processes, and reducing manual workload. Customers now enjoy faster, more reliable service

This initiative should win because it transformed the credit process from 28 to 4 days through full automation. It digitizes agreements, tracks all stakeholders in real time, and sends automatic reminders to prevent blocking. Integrated with Flexcube 12, it reduces mismatches and risks while improving speed, accuracy, and service quality.

Built on top-down commitment and bottom-up execution. Leadership visibility, agile rituals and a mandate to challenge existing processes make this squad a replicable transformation model

The Squad enabled instant account reactivation by decoupling Address Verification and implementing STP, reducing friction and improving access to dormant funds.

This new form is also in the local language (Kinyarwanda) and fully complies with internal policies (Affiliate & Group), and local regulations.